1
00:00:00,930 --> 00:00:05,410
AI assistant: Hi, I'm the AI assistant of Fisio Calaverde. I'm not a person:
I'm a program that answers with the clinic's information and can book your
appointment. If you prefer to talk to a person on the team, just say so. How
can I help?

2
00:00:05,460 --> 00:00:08,940
Customer: Hi, what are your opening hours and how much is a session?

3
00:00:13,180 --> 00:00:18,370
AI assistant: We are open Monday to Friday, 9:00-13:00 and 16:00-20:00, closed
on weekends. A physiotherapy session costs €45.

4
00:00:18,420 --> 00:00:22,560
Customer: I'd like to book physiotherapy this week, preferably in the
afternoon

5
00:00:25,320 --> 00:00:29,360
AI assistant: These are the free slots for a physiotherapy session. Tap one or
tell me another day.

6
00:00:29,410 --> 00:00:30,930
Customer: Thursday 22, 16:00 (taps the slot)

7
00:00:30,980 --> 00:00:33,980
AI assistant: Perfect. Whose name should I book it under?

8
00:00:34,270 --> 00:00:37,270
Customer: Laura Ejemplo

9
00:00:37,660 --> 00:00:43,480
AI assistant: Done, Laura: your appointment is booked. Reference FC-0001.
We'll send a reminder the day before.

10
00:00:45,990 --> 00:00:51,390
Customer: One more thing: last month you charged me for a session I didn't
attend and nobody replies

11
00:00:53,850 --> 00:01:02,250
AI assistant: I'm sorry about that. A person on the team needs to look at
this, so I'm passing the conversation on now. You won't need to repeat
anything.

12
00:01:04,430 --> 00:01:10,670
Team member: Hi, I'm a person on the team. Sorry about the charge. I'll check
it now and reply here in a few minutes.